Our Services

🖥️ Managed IT

Our Managed IT service is designed for businesses that want a reliable, predictable IT environment without the overhead of an in-house IT department. We provide proactive monitoring, patch management, backup solutions and rapid incident response — all wrapped in a simple monthly subscription.

With Graham Miranda as your IT partner, you can expect:

• 24/7 proactive monitoring of your servers, workstations and network infrastructure
• Automated patch management to keep your systems secure and up to date
• Scheduled backups with tested restoration procedures
• Predictable monthly costs — no surprise bills
• A dedicated IT manager who knows your business

We work with businesses across the Harz region, from Falkenstein-Harz and Wernigerode to Quedlinburg and Halberstadt. Our local presence means we can be on-site quickly when needed, while our remote monitoring tools catch most issues before they impact your team.

Our Managed IT service starts from €299/month for small businesses with up to 10 users. Contact us for a customized quote based on your specific needs.

☁️ Cloud Services

The cloud is no longer optional for most businesses — it's the foundation of modern operations. Whether you're moving legacy applications to Microsoft Azure, building a data analytics platform on AWS, or implementing a full Odoo ERP system, Graham Miranda has the expertise to guide your cloud journey.

Our cloud services include:

• Cloud Assessment & Strategy — We analyze your current environment and create a clear roadmap for cloud adoption
• Cloud Migration — We migrate your workloads with minimal disruption, ensuring data integrity throughout
• Cloud Infrastructure Management — Ongoing management of your Azure, AWS or Odoo Cloud environment
• SaaS Integration — Connecting your business tools into a seamless, integrated ecosystem
• Disaster Recovery as a Service (DRaaS) — Business continuity solutions backed by cloud infrastructure

We are an official Odoo partner, meaning we can deploy, configure and customize Odoo's full suite of business applications — CRM, sales, inventory, accounting, project management and more — all hosted in the cloud and accessible from anywhere.

The Harz region's tourism and hospitality sector in particular benefits from cloud solutions that enable mobile access, online booking integrations and flexible seasonal scaling. We've helped several hotels and guesthouse operators modernize their operations with cloud-based property management and accounting systems.

🔒 Cyber Security

Cyber attacks are increasing in frequency and sophistication — and small businesses in Germany are increasingly targeted. According to the German Federal Office for Information Security (BSI), the number of ransomware attacks on SMBs rose by over 40% in the past year alone. Falkenstein-Harz and the surrounding Harz region are not immune.

Our cyber security services are designed specifically for small and medium businesses that need enterprise-grade protection without the enterprise price tag:

• Security Assessment & Penetration Testing — We identify vulnerabilities in your network, applications and infrastructure before attackers do
• Endpoint Protection — Advanced antivirus, anti-ransomware and device control solutions for all your workstations and servers
• Firewall & Network Security — Next-generation firewall configuration and ongoing management
• Email Security & Anti-Phishing — Protection against business email compromise, phishing and malware attachments
• Security Awareness Training — Interactive training programs to help your employees recognize and respond to threats
• Incident Response — Rapid containment and recovery in the event of a security breach
• GDPR Compliance Support — Ensuring your data handling practices meet German and EU regulatory requirements

We provide all clients with a monthly security report that shows exactly what's being protected, what threats have been blocked, and what actions — if any — need to be taken. Transparency is built into everything we do.

💼 IT Consulting

Not every business needs — or can afford — a full-time CIO. But every business benefits from strategic technology thinking. Our IT Consulting service gives you access to senior technology leadership without the cost of a full-time executive.

We advise on technology decisions that align with your business goals and budget. Whether you're opening a new location in the Harz region, evaluating an ERP system, planning a major software deployment, or simply trying to get more value from your existing IT investments, we can help.

Common consulting engagements include:

• Technology roadmap development (1-year, 3-year and 5-year plans)
• Vendor selection and contract negotiation
• IT budget planning and cost optimization
• Software and hardware procurement advisory
• Digital transformation strategy
• Merger and acquisition IT due diligence

Our consulting engagements typically start with a complimentary discovery session where we learn about your business, your challenges and your goals. From there, we provide actionable recommendations — not jargon or buzzwords.

🌐 Web Development

Your website is your digital storefront. For businesses in the Harz tourism sector — hotels, restaurants, tour operators, event venues — an effective website is a direct revenue driver. For professional services firms, it's a credibility anchor. For retailers, it's an increasingly important sales channel.

Graham Miranda builds custom websites that are fast, secure, SEO-optimized and designed to convert visitors into customers. We don't use website builders or templates — every site we create is purpose-built for the client.

Our web development services include:

• Custom website design and development
• E-commerce platforms (Odoo-based or standalone)
• Landing pages for campaigns and product launches
• SEO optimization (on-page, technical and local SEO)
• Website hosting and maintenance
• Web application development (custom tools, dashboards, portals)
• CMS implementation (Odoo CMS, WordPress alternatives)

All our websites are built with modern standards, optimized for mobile devices, and delivered with SSL certificates and performance tuning as standard. We also provide ongoing hosting through our managed hosting platform.

📱 Mobile Connectivity (eSIM)

In an increasingly mobile world, reliable connectivity is essential. Graham Miranda offers eSIM solutions for businesses that need flexible, cost-effective mobile data plans for their workforce — whether your team is traveling internationally, working remotely, or managing a fleet of connected devices.

eSIM technology eliminates the need for physical SIM cards, enabling instant activation, remote provisioning and multi-network support. This is particularly valuable for:

• Businesses with traveling employees who need seamless international roaming
• IoT deployments requiring mass-provisionable cellular connectivity
• Remote workers who need reliable backup connectivity
• Event companies operating temporary installations with cellular backhaul

We partner with leading eSIM providers to offer plans tailored to your usage patterns. Contact us to discuss your mobile connectivity requirements.

📊 ERP Solutions (Odoo)

Odoo is one of the world's most comprehensive open-source business management platforms — and as an official Odoo partner, Graham Miranda is uniquely positioned to help Harz region businesses implement and customize it. Odoo consolidates CRM, sales, inventory, purchasing, accounting, project management, HR and e-commerce into a single, integrated platform.

Why businesses in the Harz region choose Odoo with Graham Miranda:

• Local implementation support — We're based in the Harz, not in a call center overseas
• Customization — We adapt Odoo to your workflows, not the other way around
• Training — We ensure your team actually uses the system effectively
• Ongoing support — Monthly retainer options for continuous optimization
• Hosting — We can host your Odoo instance on our managed cloud infrastructure

We've implemented Odoo for businesses in retail, hospitality, professional services and manufacturing. If you're currently managing multiple disconnected systems — a separate CRM, accounting software, inventory spreadsheets — Odoo can consolidate everything into one powerful platform.

⚙️ Custom Software Development

Sometimes off-the-shelf software just doesn't fit. When you have unique business processes that no standard application can handle, Graham Miranda builds custom software tailored precisely to your needs. We develop web applications, mobile apps, automation scripts, API integrations and desktop tools — all built with the same quality standards as enterprise software, but priced for SMBs.

Common custom development projects include:

• Business process automation tools
• API integrations between existing systems
• Custom reporting and analytics dashboards
• Customer and inventory management portals
• Legacy system modernization
• IoT data collection and visualization platforms

Every custom software project starts with a thorough requirements analysis. We define the scope, timeline and budget upfront — no surprises. We also provide documentation and training so your team can maintain and extend the software over time.